Shipping policy
JI Jewelry Shop — Shipping Policy
Order Processing All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
How We Fulfill Orders JI Jewelry Shop curates and sells moissanite and sterling silver jewelry sourced from trusted international suppliers. Orders are fulfilled and shipped directly from our supplier partners, primarily from overseas manufacturing facilities. This allows us to offer high-quality pieces at accessible prices while maintaining strict quality standards.
Free Worldwide Shipping We offer FREE shipping on all orders worldwide — no minimum purchase required. Free shipping is automatically applied at checkout.
Estimated Delivery Times Please allow the following estimated delivery windows from the date of shipment:
- United States: 7–20 business days
- Canada & Australia: 10–25 business days
- United Kingdom & Europe: 10–25 business days
- Rest of World: 15–30 business days
Delivery times may be affected by customs processing, carrier delays, or peak seasons. These are estimates, not guarantees.
Tracking Your Order Once your order ships, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after dispatch.
Customs, Duties & Taxes As orders ship internationally, your order may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices. We are not responsible for delays caused by customs processing.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at support@jijewelryshop.com. We will work with our shipping partners to locate your order. JI Jewelry Shop is not responsible for packages lost due to incorrect shipping addresses provided at checkout.
Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund promptly.