Shipping policy
Order Processing All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Free Shipping We offer FREE shipping on all orders worldwide — no minimum purchase required. No coupon codes needed; free shipping is automatically applied at checkout.
Shipping Times We partner with trusted suppliers to bring you high-quality moissanite jewelry at accessible prices. Shipping times may vary depending on your location:
- United States: 7–20 business days
- Canada & Australia: 10–25 business days
- United Kingdom & Europe: 10–25 business days
- Rest of World: 15–30 business days
Please note that these are estimated delivery times and may be affected by customs processing, carrier delays, or peak seasons.
Tracking Your Order Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after dispatch.
Customs, Duties & Taxes JI Jewelry Shop ships internationally. Your order may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product prices. We are not responsible for delays caused by customs processing.
Return Shipping While we offer free shipping on all outgoing orders, return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping method for returns. We also highly recommend purchasing shipping insurance for your return package, as we cannot be held responsible for items lost or damaged in transit. Return shipping fees and insurance costs are non-refundable.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at jijewelryshop.com. We will work with our shipping partners to locate your order. JI Jewelry Shop is not responsible for packages lost due to incorrect shipping addresses provided at checkout.
Incorrect Address Please ensure your shipping address is correct before placing your order. We are unable to redirect packages once they have been dispatched. Additional shipping fees may apply for re-shipment due to an incorrect address.
Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund promptly.